I’m not sure about you, but if I had to choose between a toxic or healthy culture, I choose healthy everyday. The real question is, if you find yourself in a place that breeds distrust, anxiety, and broken teams, how can you counteract that and fight against that toxic culture? Today we are going to look at the first of three things that we need to do to start shaping and shifting the culture of where we find ourself.
The first thing we need to do to start shaping and shifting the culture is ask questions. I know this doesn’t seem life altering, but I promise you, the impact of this is a game changer. When we are intentional about asking those around us pointed questions about life or work, it puts a focus on the relationship. When people start to understand that you are actually interested in them and in a relationship, a positive shift in the culture starts to take place.
When asking others questions, you need to implement something that Chick-fil-A, a popular quick service restaurant, does with all of their customer interactions. When interacting with customers, they use the Core Four. The Core four are: Eye Contact, Smiling, Speaking Enthusiastically, and Staying Connected. When you implement the Core Four when asking questions, it actively shows the other person that they are valued.
When those that we work with feel valued, it starts a slow but noticeable shift towards trust. That trust breeds teamwork, and that teamwork leads to increased productivity and so much more. I know this little tip seems stupidly simple, but when you focus on the relationship and are intentional with asking your coworkers questions about life or work, the culture starts to shift.